Privacy Policy

dated July 09, 2019

Terms and conditions of service available at this link

The website www.encann.pl belongs to the company:

ENCANN sp. z o. o.

Nowy Swiat Street 33/13

00-029 Warsaw

NIP: 8442366400

kontakt@encann.pl

tel: 512 420 360

Dear Customer,

The following is information related to the processing of your personal data, in connection with the use of our online store at www.encann.pl and placing orders for ENCANN products through it.
We ensure that your data is processed by us only to the extent necessary for the purposes described below, in a manner that guarantees its full security and in compliance with all regulations governing the processing of personal data, including in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (Dz.Urz.UE.L No. 119, p. 1), hereinafter referred to as "RODO" and the Act of May 10, 2018 on the protection of personal data (Journal of Laws of 2018, item 1000).

How can you contact us?

It is possible to contact encann.pl:
- By email at:
sklep@encann.pl
or via the form found in the contact tab on the encann.co.uk website or by mail correspondence to the company's address.

For what purpose do we process customers' personal data?

Running the encann.pl website
We process our Customers' personal data in order to provide functionality to our online store, in accordance with its terms and conditions. This includes, in particular, providing customers with the ability to register with the store and place orders for our products.

Sales execution
Along with the decision to purchase our products, the Customer's data is used for the purpose of completing the sales transaction. This includes, in particular, receiving payment from the Customer, delivery of goods to the place indicated by the Customer, issuance of sales documents, as well as enabling the Customer to exercise warranty rights. Customers' personal data may also be used to realize the legitimate interests of encann.pl, such as securing and asserting claims.

Marketing objectives
We process customers' personal data for our marketing purposes, which means in particular promoting our product offerings. We want our customers to have up-to-date knowledge about our products and achievements, and in particular to receive information about new products and unique offers. If a customer gives us permission, he or she will receive commercial communications by email or telephone to present our store's offerings.

On what basis do we process your personal data?

Depending on the purpose for which Customers' personal data are processed, the legal basis is the circumstance that it is necessary for the performance of sales agreements for ENCANN products (Article 6(1)(b) RODO) or it is the consent expressed by the Customer when making purchases or registering for services conducted on the encann.pl website (Article 6(1)(a) RODO). The basis for the processing of Customers' personal data may also be the circumstance that the processing is necessary for the purposes arising from the legitimate interests pursued by encann.pl (Article 6(1)(f) RODO).

What customer data do we process?

We process only the data provided to us by customers in the process of placing an order or registering on the encann.pl store website and cookies, i.e.:
(a) Name;
(b) e-mail address;
(c) telephone;
(d) country;
(e) address;
(f) postal code;
(g) city;
(h) cookies related to order processing;
and in the case of business operations also:
(i) the company;
(j) TIN.

Legitimate interest

The legitimate interests we rely on are direct marketing of our own products, proper presentation of our offerings, securing and asserting claims, safeguarding and protecting against claims by the customer or third parties.

Right to object

The customer to whom the data relates has the right, for reasons related to his/her particular situation, at any time to object to the processing of personal data concerning him/her, where the processing is based on the fact that it is necessary for the purposes of the legitimate interests pursued by the controller.
The customer has the right at any time to object to the processing of personal data concerning her if the personal data is processed for direct marketing purposes.

How long do we process customers' personal data?

The period for which we process customers' personal data depends on the purpose of processing. Thus, respectively:
a) registration in the store's service - for the period for which the customer is registered - until deregistration from the service; after this period, we will process the customer's data for purposes related to accountability of our actions, to which we are obliged by data protection regulations, or for the period for which we are obliged to process on the basis of other legal regulations and for the period of limitation of claims, but no longer than 10 years;
b) sales execution - for a period of one year from the execution of the contract; after this period, we will process the Customer's data for purposes related to the accountability of our actions, to which we are obliged by data protection regulations, or for the period for which we are obliged to process on the basis of other legal regulations and for the period of limitation of claims, but no longer than 10 years;
c) in the case of processing of personal data for purposes resulting from the legitimate interests of encann.pl, the data will be processed for a period not exceeding 10 years.

Who is the recipient of Customer data?

Customer data is transferred only to entities involved in the operation of the encann.co.uk online store and in the processing of ENCANN product orders,
ie:
(a) the hosting service of our website;
b) the courier company and the Polish Post Office delivering the ordered products;
(c) to an online payment processor;
(d) to the bank that maintains the company's bank account.
In all cases of entrusting the processing of personal data, this is done on the basis of appropriate agreements and in a manner that ensures that personal data is processed only for the purposes outlined above.

Using social media and search engine plug-ins

Our online store uses social media and search engine plug-ins to the extent that they comply with the RODO and the Data Protection Act of May 10, 2018. Social media sites ensure that the use of personal data complies with the law. For more details, we recommend reading the privacy policies of the individual social media sites and search engines.

Transfer of data to a third country or international organization

Customer data is not transferred to a third country or international organization.

Right of access to personal data

The customer has the right to access the content of his personal data, the right to rectification, deletion and the right to restrict its processing. In addition, also the right to withdraw consent at any time without affecting the lawfulness of processing, the right to data portability and the right to object to the processing of personal data.

The right to lodge a complaint with the supervisory authority

The customer has the right to lodge a complaint to the President of the Office for Personal Data Protection, 2 Stawki Street, 00-193 Warsaw, if he/she considers that the processing of personal data concerning him/her violates the law.

What are the consequences of the Customer's failure to provide personal information?

Customer's refusal to provide data makes it impossible to use the service of the encann.pl online store, including registering with it and placing an order for ENCANN products.

The administrator of your personal data is:

ENCANN sp. z o. o.

Nowy Swiat Street 33/13

00-029 Warsaw